Pacificomm
Services

Warehousing

Warehouse Design and Optimisation
Bulk Pallet and Unit Racked Storage
Cross Docking
Customisation
Inventory Management
Order Fulfillment - Pick and pack
Inward Handling
Reporting

Logistics

Inward Freight (International and National)
Outbound Transport
Local and International Distribution
Transportation Management

Reverse Logistics & Value- Added Services

Returns Processing / RMA
Spare Parts Management
Repairs and Refurbishments
Disposal Management
Kitting and Assembly
Co-packing
Technical Services
Staging and Deployment
Re-packing and Re-labelling

Warehouse
Servicing

Co-Packing Services

We have a strong background in co-packing operations within New Zealand. We have the capability to provide rework and co-pack services either from a clear warehouse staging space (in-warehouse) through to GMP compliant clean rooms fully certified by the Ministry of Health.

Co-Packing services include:

  • Building and stocking of POS promotional stands

  • Kitting

  • Promotional bundling

  • Promotional packaging or shrink-wrapping

  • Promotional and/or price labelling

  • Labelling and over labelling

  • Leaflet insertion and removal

  • Heat based shrink wrapping

  • Promotional kit assembly • Quality Inspections

Our Warehousing Facilities

Pacificomm Hobsonville

  • 33 Westpoint Drive, Hobsonville, Auckland

  • 1,300m2

  • 650 Pallets

  • 34km from Auckland International Airport

  • Easy accessibility to main arterial routes. 22km from Auckland CBD

Pacificomm Mount Wellington

  • 31-35 Carbine Road, Mt. Wellington

  • 5,064m2

  • 3,700+ Pallets

  • 16km from Auckland International Airport

  • Easy accessibility to main arterial routes. 20km from Auckland CBD

Pacificomm Melbourne

  • 3 Kerr Court, Rowville, VIC

  • 750m2

  • 350 Pallets

  • 57km from Melbourne International Airport

  • Easy accessibility to main arterial routes. 33km from Melbourne CBD

Technical Services

Pacificomm’s specialist repairs solution, through our partner Fonefix, integrates a full-service repairs and technical services operation, with customer facing retail and support capability, located in Mt Wellington, Auckland and supported by Pacificomm’s level 1 repairs, diagnostic and triage capability and dedicated facilities.

As part of the Millennium Corp Group, Fonefix has operated in New Zealand for 11 years as a leading device and computer repairs and accredited technical services agency that specialises in testing, diagnostics, repairs and refurbishment for leading Service Providers and global Manufacturers

We make Integrated Technical Solutions easy.

Technical Services include:

  • End-to end workshop and repair process review, supported by time in motion analysis - optimisation to address current operating technical services pain points.

  • Enhanced visibility of key performance capacity

  • Enable and support self-install programmes

  • Ability to leverage a flexible resourcing model - during periods of increased activity, existing Fonefix technicians can be redeployed to support Pacificomm technical services operations.

Logistics

Local & National Frieght
Pacificomm offers a nationwide delivery service for our clients. Every consignment is sent by the best freight option applicable based on the weight, size, urgency and particular customer requirements. Our transportation service, through leading freight and logistics partners, gives us the ability to offer a combination of parcel and bulk services.

Customs & International Freight

For Importing
Pacificomm, as importer of record, currently takes responsibility for goods importation requirements on behalf of a number of manufacturers. Pacificomm ensure that all goods imported comply with local laws and regulations, including certification, specification and electrical compliance.

Pacificomm imports items by a variety of methods, predominantly EX Works (EXW) and Free Carrier (FCA) by Air and Free on Board (FOB) by Sea. Where required Pacificomm can also ship directly from manufacturer to market to meet urgent customer requirements and again these shipments will be Air Freighted EXW.

For Exporting
Pacificomm provides customers with secure, efficient and reliable solutions for international good transportation, including:

  • Full track and trace with signature.

  • Full proactive notification system and updates on goods in transit visibility of orders from moment of dispatch through to the customer’s door.

  • Securely packaged and sealed shipments .

  • Plain packaging used (product not identifiable on outer boxes.)

  • Individual shipments per customer – avoids repackaging in territories with lower security

Reverse
Logistics

Pacificomm can support & simplify the return of products to fit partner requirements.

Technical Services include::

  • RMA administration

  • Defective product collection

  • Screening

  • Swap pool handling

  • Repair cycle management

  • Credit claim management

  • Stock returns to channel for those returns not meeting acceptance criteria

  • Supports both off-site swap and return to base warranty support models

  • Service management (warranty handling)

  • Call centre handling

  • Transport management

  • Repair management - return to vendor

  • Transport to return logistics centre Delivery of replacement unit to customer

  • Screening & testing for No Defect Found

Value Added Services

Talk to us today about how our best in class suite of 4PL services, leading WMS platforms, interface software and digital tools can assist your organisation to drive improved engagement, productivity and enable faster turnarounds.

  • Retail In-Store Support – Merchandising, Mystery Shopping, Training, Activation

  • Sales & Incentives APP + Learning Management System

  • Web Chat & Online Sales Support Platform

  • Creative, Marketing & Print Services

  • Gift with Purchase Redemption Platform

  • E-Commerce Outsourcing

  • Digital Price Ticketing Platform