Pacificomm Privacy Policy
Effective Date: 29.08.26
Privacy Policy
Pacificomm Group Limited ("Pacificomm", "we", "our" or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020 and other applicable privacy laws.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you use the Pacificomm website, customer portal and related services (collectively, the "Services").
By accessing or using our Services, you acknowledge that your personal information will be collected, used and disclosed in accordance with this Privacy Policy.
Collection of Personal Information
We may collect personal information directly from you or through your use of our Services.
The types of personal information we may collect include:
Name and contact details (including email address, telephone number and postal address);
Account registration and login information;
Billing, payment and transaction information;
Information contained in enquiries, support requests or other communications with us;
Technical and device information, including IP address, browser type, operating system, device identifiers and internet service provider details;
Website and portal usage information, including pages visited, dates and times of access and actions taken within the Services; and
Any other information you choose to provide to us.
Where possible, we will collect personal information directly from you. However, we may also collect information from publicly available sources, service providers or third parties where permitted by law.
If you choose not to provide certain personal information, we may be unable to provide some or all of our Services.
How We Use Personal Information
We collect and use personal information for purposes including:
Providing, operating and administering our Services;
Creating and managing user accounts;
Processing transactions and fulfilling contractual obligations;
Providing customer support and responding to enquiries;
Improving our website, portal and services;
Monitoring service performance, security and reliability;
Preventing fraud, unauthorised access and other misuse of our Services;
Conducting business administration and record-keeping activities;
Complying with legal and regulatory obligations; and
Communicating with you regarding our products, services, updates and promotions where permitted by law.
Marketing Communications
We may send marketing or promotional communications regarding our products and services where you have consented to receive such communications, requested information from us, or where otherwise permitted by law.
You may opt out of receiving marketing communications at any time by using the unsubscribe facility included in our communications or by contacting us using the details provided below.
Disclosure of Personal Information
We do not sell, rent or lease personal information to third parties.
We may disclose personal information to:
Employees, contractors and related entities where required for business purposes;
Professional advisers, including legal, accounting and consulting providers;
Third-party service providers who assist us in operating our business and Services;
Payment processors and financial institutions;
Cloud hosting, data storage, IT support and software providers;
Regulatory authorities, law enforcement agencies or government bodies where required by law; and
Other parties where you have authorised us to do so.
Third-party service providers are required to use personal information only for authorised purposes and to maintain appropriate security and confidentiality measures.
Overseas Disclosure of Information
Some of the third-party service providers we engage may be located outside New Zealand. Accordingly, personal information may be transferred to, processed or stored in countries outside New Zealand.
Where personal information is disclosed overseas, we will take reasonable steps to ensure that the recipient provides safeguards that are comparable to those required under New Zealand privacy law.
Cookies and Similar Technologies
Our website and portal may use cookies and similar technologies to:
Enable website functionality;
Remember user preferences and settings;
Improve website performance and user experience;
Analyse website traffic and usage patterns; and
Support security and authentication processes.
Cookies are small data files stored on your device. Most web browsers automatically accept cookies, but you can modify your browser settings to refuse or delete cookies if you prefer.
Please note that disabling cookies may affect the functionality and performance of certain aspects of our Services.
Analytics
We may use website analytics tools and similar technologies to understand how users interact with our Services and to improve performance, functionality and user experience.
Analytics information may include IP addresses, device information, browser information, pages viewed and other usage data. Where practicable, information used for analytics purposes is aggregated or de-identified.
Security of Personal Information
We maintain reasonable administrative, technical and physical safeguards designed to protect personal information from unauthorised access, disclosure, loss, alteration, misuse or destruction.
Personal information transmitted through our Services is protected using industry-standard security measures, including encryption where appropriate.
While we take reasonable steps to protect personal information, no method of transmission over the internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary to:
Fulfil the purposes for which it was collected;
Provide our Services;
Comply with legal, regulatory or contractual obligations;
Resolve disputes; and
Enforce our legal rights and agreements.
When personal information is no longer required, we will take reasonable steps to securely destroy it or permanently de-identify it.
Your Rights
Subject to applicable law, you may have the right to:
Request access to the personal information we hold about you;
Request correction of personal information that is inaccurate, incomplete or out of date;
Withdraw consent where processing is based on consent;
Make a complaint regarding the handling of your personal information; and
Exercise any other rights available under applicable privacy laws.
To exercise any of these rights, please contact us using the details below.
Privacy Breaches
If we become aware of a privacy breach involving personal information that is likely to cause serious harm, we will respond in accordance with applicable legal requirements, including notifying affected individuals and the Office of the Privacy Commissioner where required.
Third-Party Websites
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices, policies or content of those third parties.
We encourage you to review the privacy policies of any third-party websites you visit.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or services.
Any updated version will be published on our website and will take effect from the date specified at the top of this Privacy Policy.
Your continued use of our Services following publication of any updated Privacy Policy constitutes acknowledgement of the revised terms.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or our handling of personal information, please contact:
Privacy Officer
Pacificomm Limited
Email: privacy@pacificomm.com.nz
Address: Unit 2 Rothwell Avenue, Rosedale Auckland, New Zealand
If you are not satisfied with our response to a privacy-related concern, you may contact the Office of the Privacy Commissioner at:
Office of the Privacy Commissioner
Website: https://www.privacy.org.nz
Phone: 0800 803 909