Pacificomm
Reverse Logistics

Reverse Logistics & Value- Added Services

Returns Processing / RMA
Spare Parts Management
Repairs and Refurbishments
Disposal Management
Kitting and Assembly
Co-packing
Technical Services
Staging and Deployment
Re-packing and Re-labelling

Reverse
Logistics

Pacificomm can support & simplify the return of products to fit partner requirements.

Technical Services include::

  • RMA administration

  • Defective product collection

  • Screening

  • Swap pool handling

  • Repair cycle management

  • Credit claim management

  • Stock returns to channel for those returns not meeting acceptance criteria

  • Supports both off-site swap and return to base warranty support models

  • Service management (warranty handling)

  • Call centre handling

  • Transport management

  • Repair management - return to vendor

  • Transport to return logistics centre Delivery of replacement unit to customer

  • Screening & testing for No Defect Found

Value Added Services

Talk to us today about how our best in class suite of 4PL services, leading WMS platforms, interface software and digital tools can assist your organisation to drive improved engagement, productivity and enable faster turnarounds.

  • Retail In-Store Support – Merchandising, Mystery Shopping, Training, Activation

  • Sales & Incentives APP + Learning Management System

  • Web Chat & Online Sales Support Platform

  • Creative, Marketing & Print Services

  • Gift with Purchase Redemption Platform

  • E-Commerce Outsourcing

  • Digital Price Ticketing Platform