Cost-Smart Reverse Logistics for your Australian Supply Chain

We streamline the returns process to keep your operations running smoothly and cost-effectively. From single-item returns to bulk repurposing, our tailored reverse logistics solutions help recover value, reduce waste, and keep your customers happy—without the hassle.

Reverse Logistics That Add Real Value

In today’s fast-paced retail and eCommerce landscape, returns are part of doing business. Poorly managed reverse logistics can lead to lost revenue, excess inventory, and unhappy customers. That’s why our 3PL reverse logistics services are designed to turn returns into opportunities.

  • With Pacificomm’s flexible third party logistics solutions, you can:

    • Recover value through resalable returned stock

    • Maintain customer satisfaction with fast, friendly returns handling

    • Support sustainability by reducing landfill and improving recycling

    • Improve inventory accuracy with real-time tracking and reporting

Our reverse supply chain management transforms returns from a cost centre into a streamlined, measurable process that supports your bottom line and brand reputation.

Tailored Reverse Logistics Solutions

Our reverse logistics services:

Comprehensive Reverse Logistics Services

  • Returns Management & Authorisation – Fast, accurate processing of product returns with full RMA support.

  • Spare Parts Coordination – Streamlined inventory control and dispatch of replacement components.

  • Product Repairs & Refurbishment – Extend product lifecycle and recover value through expert servicing.

  • Sustainable Disposal Solutions – Responsible recycling and disposal of non-resalable items.

  • Kitting & Product Assembly – Efficient bundling and configuration for ready-to-ship orders.

  • Retail Co-Packing – Packaging solutions tailored for resale and redistribution.

  • Staging & Rollout Services – Pre-configured products prepared for direct-to-market deployment.

  • Repacking & Relabelling – Quick updates to packaging, branding, or compliance labels.

Our reverse logistics services manage every step of the return process—from pickup and assessment to repair, repurposing, or responsible disposal. As a trusted 3PL provider, we customise our approach to meet your business needs, ensuring fast turnaround times, clear tracking, and seamless customer experiences. Whether you're handling eCommerce returns or bulk product recalls, our third party logistics solutions deliver efficiency and transparency at every stage.

Specialised Warranty & Product Return Services

We manage complex product and warranty workflows with precision and care, including:

  • Return authorisation (RMA) processing

  • Collection of faulty or damaged items

  • Product testing and diagnostics, including NDF (No Defect Found) assessments

  • Swap pool coordination and inventory control

  • Repair cycle tracking and credit claim processing

  • Channel returns for non-warranty items

  • Off-site and return-to-base warranty service models

  • End-to-end service and warranty support

  • Customer service centre for return enquiries

  • Vendor return logistics

  • Delivery of replacement products to end customers

Industries We Serve

From retail and eCommerce to tech, healthcare, and manufacturing, Pacificomm partners with businesses across diverse sectors. Our reverse logistics services are tailored to meet the specific demands of each industry - whether it’s handling warranty returns for consumer electronics, refurbishing medical equipment, or updating packaging for seasonal retail stock. No matter your product or market, our third party logistics solutions help you recover value, minimise waste, and maintain customer satisfaction.

How We Make Reverse Logistics Work Smarter

We view reverse logistics as more than just handling returns—it’s a strategic opportunity to cut waste, boost operational efficiency, and enhance customer satisfaction. With deep local knowledge, advanced systems, and a flexible mindset, we deliver 3PL solutions that meet today’s needs and grow with your business.

  • Local know-how, global capability - Australian-operated with international reach via our trusted logistics network.

  • End-to-end logistics support - Integrated forward and reverse logistics for a streamlined supply chain.

  • Tech-enabled transparency - Real-time tracking and reporting for full visibility and control.

  • Collaborative partnerships - We align with your systems and goals to deliver seamless, scalable logistics outcomes.

FAQs

  • Yes, Pacificomm can handle fulfilment outside Australia. Our logistics network offers international capability. This means they can support Australian businesses with both forward and reverse logistics, including cross-border fulfilment and returns.

  • Our fulfilment systems are built to handle multi-channel orders with ease—whether you're shipping palletised wholesale deliveries, retail stock, or direct-to-consumer (DTC) ecommerce orders. We offer flexible packaging options, batch and expiry tracking, and support for promotional campaigns like gift-with-purchase. Every order is processed with precision to ensure accuracy, brand consistency, and customer satisfaction.

  • We offer a structured migration plan with hands-on onboarding support and clearly defined timelines to keep your operations running smoothly. Our priority is to maintain fulfilment continuity from day one. This avoids delays, errors, or missed SLAs - so you can switch 3PL providers with confidence and minimal disruption.

  • Absolutely - we offer seamless integration with Shopify and other top inventory platforms. Our system keeps your stock levels, order data, and returns aligned in real time, helping you cut down on manual work and make smarter decisions faster.

  • Our operations are designed to scale efficiently, ensuring reliable service even during seasonal peaks or promotional surges. With robust systems and a skilled team, we maintain speed and accuracy - delivering a consistent customer experience throughout the year.

  • Absolutely! You’ll have full visibility. We provide advanced real-time tracking and reporting across all key logistics functions - including co packing, repacking, relabelling, and returns processing. Our integrated systems give you full visibility into inventory movements and reverse logistics, helping you make informed decisions and maintain operational efficiency.

Who We Are

Pacificomm is a Trans-Tasman logistics partner offering comprehensive 3PL and 4PL services. We deliver adaptable, scalable supply chain solutions - from storage and distribution to freight coordination. With deep local knowledge, international capabilities, and advanced technology, we help Australian businesses keep their logistics running smoothly.